yellow pages news jobs events calendar movie times RSS News Feeds
Rocklin and Roseville Today A/C Service
   |   Current Temp: 69.0 F (20.6 C)
 

Why We Dumped AT&T for T-Mobile


SHARE with Friend




It's never hard to find dissatisfied customers when it comes to any of the major cell phone service providers.

An Internet search quickly uncovers many of the frustrations users often encounter when dealing with a provider. After all, with millions of customers it is impossible to please everyone and churn is a part of every business.

Complaints range from coverage issues, support, pricing and everything in between. When choosing products and services, there are often trade-offs between companies that the customer must weigh before selecting.

After signing up, customers are often locked in to a 2 year commitment under the assumption they've made the appropriate choice for service.

As long-time AT&T customers, we weren't overly enthusiastic about their services or pricing. The unreliable coverage we experienced in Roseville/Rocklin was mitigated by a router-connected home cell tower and changing providers also seemed to be more of a hassle than it was worth. Our assumptions were very misplaced.

Catalyst for Change

A recent promo from T-Mobile offering lower prices, no contract along with an offer to pay our AT&T termination fees caught our attention.

Being a long-time customer of AT&T we decided to contact them to see if they might be able to offer us a competitive rate. We weren't looking for an exact match, just a plan more inline with T-Mobile and an opportunity to keep us as customers.

After a lengthy call to support, AT&T offered us a deal that was competitive and we were ready to remain with AT&T. Shortly thereafter, we went online to check our new plan and discovered that instead of AT&T lowering our rate to the level they offered and we agreed, they raised our rate about 25%.

Immediately, we contacted AT&T to let them know of their mistake, only to be told repeatedly that AT&T will not honor their verbal agreement, but will attempt to roll us back to our previous service level. Having spent hours unsuccessfully trying to have AT&T honor their agreement, we decided to file a complaint with the FCC and begin the process of dumping AT&T as our service provider.

Fast Forward

Within a couple weeks following AT&T's stubborn determination to not honor their verbal agreement, we decided to give T-Mobile a try. The switch to T-Mobile was painless and fast. The coverage is also improved. Although, we are early into the switch, we are very satisfied and no longer locked into a contract. We're saving money along with the benefits of a much better plan.

Following our experience, one nagging thought kept popping up. If AT&T misleads a single customer, provides a horrific customer service experience, and won't honor their own agreements, how many others have experienced something similar?

Filing an FCC Complaint online is quick and easy.
http://www.fcc.gov/complaints






more news Print This Article


Placer County News Headlines

Roseville Crime Report Digest Update (7.29.14)Roseville, CA - The Roseville Police Department weekly crime report digest update for July 29, 2014.

Different Standards From Mortgage LendersJulie Jalone of MagnumOne Realty in Roseville, reports on a recent Fannie Mae survey which indicates there may be a growing difference in credit standards between small and large lenders. Which do you think has the tighter credit standards? Check out Julie's article and find out.

PCWA Comments on Bay Delta Conservation PlanDrought Watch: PCWA expresses concern about future water supply reliability for Placer County and claims EIR fails to consider key issues.

Honor Bowl Games at Del Oro August 2014ROCKLIN, CA. - William Jessup University announced today that it will serve as a sponsor for the Northern and Southern California 2014 Honor Bowl football games.

Tahoe Bike Classic Sept. 27 & 28The inaugural Tahoe Bike Classic will take over the Lake Tahoe basin this fall, September 27 & 28, 2014.

Lake Tahoe Marathon Returns September 14thArguably the most beautiful marathon in the world, the Lake Tahoe Marathon returns to Lake Tahoe on Sunday September 14, 2014. Since its inception in 1995, the Lake Tahoe Marathon has evolved into a premier running event

3 Month Old Dies in Sacramento, Parents JailedAshleigh Smith and the 19-year-old father, Terry Scott, were interviewed, they were both booked that night into the Sacramento County Jail on felony child abuse/neglect charges.

Dropping Gas Prices Lift Summer DriversLocal gas prices continue to drop and bring relief to drivers across California and the nation.

Inter-Faith Task Force Seeks New MembersThe Roseville Police Department is hosting an Inter-Faith Task Force comprised of congregational leaders and security teams for churches and other

Lake Tahoe Basin Community Plan Environmental ReviewWith the release of the Notice of Preparation (NOP) for the Environmental Impact Statement/Report, the ongoing update to the complex Tahoe Basin Community Plan continues to make progress

Preventive Autism Treatment Focus of Research AwardsResearch could affect nearly one in every four cases of autism among children in the U.S.

Simple Changes Helping California Small Businesses and EntrepreneursIt's not easy doing business in California. In order to be successful, business owners must overcome many challenges, one of which is dealing with California's complicated tax system




more news