Why We Dumped AT&T for T-Mobile
SHARE with Friend
It's never hard to find dissatisfied customers when it comes to any of the major cell phone service providers.
An Internet search quickly uncovers many of the frustrations users often encounter when dealing with a provider. After all, with millions of customers it is impossible to please everyone and churn is a part of every business.
Complaints range from coverage issues, support, pricing and everything in between. When choosing products and services, there are often trade-offs between companies that the customer must weigh before selecting.
After signing up, customers are often locked in to a 2 year commitment under the assumption they've made the appropriate choice for service.
As long-time AT&T customers, we weren't overly enthusiastic about their services or pricing. The unreliable coverage we experienced in Roseville/Rocklin was mitigated by a router-connected home cell tower and changing providers also seemed to be more of a hassle than it was worth. Our assumptions were very misplaced.
Catalyst for Change
A recent promo from T-Mobile offering lower prices, no contract along with an offer to pay our AT&T termination fees caught our attention.
Being a long-time customer of AT&T we decided to contact them to see if they might be able to offer us a competitive rate. We weren't looking for an exact match, just a plan more inline with T-Mobile and an opportunity to keep us as customers.
After a lengthy call to support, AT&T offered us a deal that was competitive and we were ready to remain with AT&T. Shortly thereafter, we went online to check our new plan and discovered that instead of AT&T lowering our rate to the level they offered and we agreed, they raised our rate about 25%.
Immediately, we contacted AT&T to let them know of their mistake, only to be told repeatedly that AT&T will not honor their verbal agreement, but will attempt to roll us back to our previous service level. Having spent hours unsuccessfully trying to have AT&T honor their agreement, we decided to file a complaint with the FCC and begin the process of dumping AT&T as our service provider.
Within a couple weeks following AT&T's stubborn determination to not honor their verbal agreement, we decided to give T-Mobile a try. The switch to T-Mobile was painless and fast. The coverage is also improved. Although, we are early into the switch, we are very satisfied and no longer locked into a contract. We're saving money along with the benefits of a much better plan.
Following our experience, one nagging thought kept popping up. If AT&T misleads a single customer, provides a horrific customer service experience, and won't honor their own agreements, how many others have experienced something similar?
Filing an FCC Complaint online is quick and easy.
Print This Article
Placer County News HeadlinesAuburn Woman Attacked Inside HomePlacer County sheriff's detectives are looking for a man who attacked a woman at her north Auburn home early this morning.
Western Nationals Softball Tournament in Roseville and LincolnASA Softball is bringing the Western Nationals for the Girls B 10U & 12U divisions to the Placer Valley Area. The event is six days long, taking place from July 28-August 3.
Tahoe Public Projects Garner AttentionTahoe Transportation District has been recognized nationally and by the state of Nevada for its positive impacts, collaborative initiatives, environmental enhancement, and service to the community's
Rocklin National Night Out Events August 5thEach community member is invited to join their neighborhood watch group and the Rocklin Police Department for National Night Out on Tuesday, August 5, 2014.
Recovery Plan for California Salmon and SteelheadNOAA Fisheries and the California Department of Fish and Wildlife (CDFW) jointly released two plans to restore populations of salmon and steelhead in California's Central Valley
Rocklin Crime Report Digest Update (7.22.14)The Rocklin Police Department's crime report digest update for the period of July 15, 2014 - July 21, 2014.
Noodles & Company Opening Roseville and Rocklin LocationsNoodles & Company is opening two new locations in Roseville and Rocklin over the next two weeks.
Raley's Wins Telly AwardsRaley's has been awarded an astounding total of 24 Telly Awards in Commercial and Online Video categories
Summer Gas Prices Continue DroppingAverage retail gasoline prices in Sacramento have fallen 4.4 cents per gallon in the past week, averaging $3.94/g yesterday, according to GasBuddy's daily survey of 720 gas outlets
Mitsubishi Outlander Sport Offers Solid ValueAlthough the 2014 Mitsubishi Outlander went through a much-needed redesign this year, note that the Sport model only made minor changes.
Family of 5: Saving Big on TV, Internet and PhonesRecently, we decided to reevaluate our Comcast and AT&T services due to the combination of poor customer service and pricing issues.
57 Year Old Sentenced in Mailbox Destruction CaseRichard Lee Gray, 57, of Foresthill, was recently sentenced to one year in prison for destroying U.S. Post Office letter boxes, being a felon in possession of ammunition, and