Yellow Pages |   News Updates |   Local Jobs |   Hotel Reservations |   Events Calendar |   Movie Times | Recycling
Rocklin and Roseville Today Events Calendar
 

Placer County Human Services Receive Achievement Award




award.jpg

At its July 8, 2014 meeting the Placer County Board of Supervisors recognized the efforts of Placer County Human Services, a division of the Health and Human Services Department, which was recently awarded a 2014 Achievement Award by the National Association of Counties (NACo) for its Human Services Center.

The award was given to the Human Services Division for "the creation of an innovative Human Service Center that has improved performance, processes and services to the community."

Board Chairman Jack Duran praised the Human Services Center team for their hard work and commitment to the community.  "You provide a tremendous amount of service and I congratulate you," he said.

The Human Services Center was created in 2011 to meet the increased demand for public assistance programs, despite decreased staff and resources, while being competitive with the private sector. The Human Services Center changed the way the Human Services Division does business by utilizing technology to establish a call center, implementing task-based workload management and increasing client self-service, and increasing customer service options in the Human Services Division's lobbies. 

Cheryl Davis, Human Services Division Director, said staff developed the Human Services Center based on the needs of the community and are constantly working to improve procedures and increase customer service to the public. "Every week I get an email from my staff or stopped in the hallway by someone who has a new idea for our continued improvement," Davis said.

Along with Human Services staff, Davis praised the County's Telecommunications Division, which created the call center for the Human Services Center. The call center has become a model for multiple local and state agencies as well as various nonprofit organizations that have visited the Human Services Center to learn how Placer County's system works. "We received incredible, awesome, outstanding support from our Telecommunications Division," Davis said

District 4 Supervisor Kirk Uhler commended Davis and her staff for developing processes and procedures that are effective and efficient, but pointed out that it is the dedicated staff that makes it work. "It is the caring that you demonstrate and the commitment that you put into your jobs that wins those awards," Supervisor Uhler said. "Thank you very much for honoring Placer County with this recognition."

Since implementing the Human Services Center, the Division has exceeded private sector service levels across the board as well as state and federal requirements. A comparison of a pre-Human Services Center public survey and a post-Human Services Center public survey showed improvement in all areas of the survey. One of the many accomplishments of the Human Services Center is an improved CalFresh application process that gives seventy-five percent of people who visit the Human Services Center for food assistance the ability to purchase food the same day.

District 3 Supervisor Jim Holmes echoed the sentiments of Supervisor Duran and Supervisor Uhler, applauding the Human Services Center team for the good work they do, which he said is often not in the spotlight. "Many times we only hear about things when something goes wrong," Supervisor Holmes said. "An award like this really sends it home how precious you are to the people of Placer County."





Rocklin, Roseville Yellow Pages -

Automotive | Business | Community | Education | Finance | Health | Home Improvement
Pet Care | Real Estate | Restaurants | Tech | View All | * Add/Upgrade Business



Placer County News Headlines

Beth Gaines Elected to Women In Government BoardAt its 21st Annual State Directors' Conference, Assemblywoman Beth Gaines (R-Roseville) was sworn into the Women In Government 2015 Board of Directors

Suspected Ebola Patient in the Hospital A patient with symptoms consistent with Ebola infection was transferred to UC Davis Medical Center Thursday morning from Mercy General Hospital in Sacramento

Placer SPCA Announces 2015 Board of DirectorsRoseville, CA - The Placer SPCA announced the election of its 2015 Officers and the installation of two new board members.

Project for Homes Overlooking Lake Tahoe WithdrawnA project that sought to build some 112 residential homes on land overlooking Lake Tahoe has been withdrawn from the review process.

Stand Up Placer Receives $10,000 Grant from Wells FargoStand Up Placer received a generous grant award of $10,000 from Wells Fargo. Stand Up Placer is a local non-profit that provides comprehensive services to domestic violence , sexual assault, and human trafficking survivors

50 Days of the Dead: Shining StarShining Star, a song by R&B group The Manhattans was among audience favorites. This version of the JGB covering Shining Star in the fall of 1991.

Life Time Athletic Roseville: Rob Chemaly Named GMHealth and fitness industry veteran Rob Chemaly has been named General Manager of Life Time Athletic Roseville.

Roseville Liquor Store Robbed by GunmanThe Roseville Police Department is asking for the public's help identifying a man who robbed a liquor store and pepper-sprayed the clerk.

Good News for FHA BorrowersRealtor, Julie Jalone, of MagnumOne Realty in Roseville, writes about the recent lowering of the FHA mortgage insurance premiums.

United Auburn Indian Community Invests in Danny Wimmer PresentsDanny Wimmer Presents one of the largest independent producers of destination rock music festivals in the U.S., announced today that it has received a significant investment from the United Auburn Indian Community Development Corp.

Roseville Offers Up Cash for GrassThe City of Roseville is offering up for $1,000 for your grass when converting water-thirsty turf with water smart landscaping

Invented Abundance by Mollie Oblinger in RocklinThe Ridley Gallery at Sierra College presents Invented Abundance, an exhibition of sculpture in which Mollie Oblinger examines California's water issues in response to the historic drought


NEWS: In Case You Missed It


Yellow Pages - Featured

Auto

Business

Health and Fitness

Home Improvement and Services