Yellow Pages |   News Updates |   Local Jobs |   Events Calendar |   Movie Times | Recycling
Rocklin and Roseville Today Local Events
contact add event advertise 

Placer County Human Services Receive Achievement Award



award.jpg

At its July 8, 2014 meeting the Placer County Board of Supervisors recognized the efforts of Placer County Human Services, a division of the Health and Human Services Department, which was recently awarded a 2014 Achievement Award by the National Association of Counties (NACo) for its Human Services Center.

The award was given to the Human Services Division for "the creation of an innovative Human Service Center that has improved performance, processes and services to the community."

Board Chairman Jack Duran praised the Human Services Center team for their hard work and commitment to the community.  "You provide a tremendous amount of service and I congratulate you," he said.

The Human Services Center was created in 2011 to meet the increased demand for public assistance programs, despite decreased staff and resources, while being competitive with the private sector. The Human Services Center changed the way the Human Services Division does business by utilizing technology to establish a call center, implementing task-based workload management and increasing client self-service, and increasing customer service options in the Human Services Division's lobbies. 

Cheryl Davis, Human Services Division Director, said staff developed the Human Services Center based on the needs of the community and are constantly working to improve procedures and increase customer service to the public. "Every week I get an email from my staff or stopped in the hallway by someone who has a new idea for our continued improvement," Davis said.

Along with Human Services staff, Davis praised the County's Telecommunications Division, which created the call center for the Human Services Center. The call center has become a model for multiple local and state agencies as well as various nonprofit organizations that have visited the Human Services Center to learn how Placer County's system works. "We received incredible, awesome, outstanding support from our Telecommunications Division," Davis said

District 4 Supervisor Kirk Uhler commended Davis and her staff for developing processes and procedures that are effective and efficient, but pointed out that it is the dedicated staff that makes it work. "It is the caring that you demonstrate and the commitment that you put into your jobs that wins those awards," Supervisor Uhler said. "Thank you very much for honoring Placer County with this recognition."

Since implementing the Human Services Center, the Division has exceeded private sector service levels across the board as well as state and federal requirements. A comparison of a pre-Human Services Center public survey and a post-Human Services Center public survey showed improvement in all areas of the survey. One of the many accomplishments of the Human Services Center is an improved CalFresh application process that gives seventy-five percent of people who visit the Human Services Center for food assistance the ability to purchase food the same day.

District 3 Supervisor Jim Holmes echoed the sentiments of Supervisor Duran and Supervisor Uhler, applauding the Human Services Center team for the good work they do, which he said is often not in the spotlight. "Many times we only hear about things when something goes wrong," Supervisor Holmes said. "An award like this really sends it home how precious you are to the people of Placer County."





Placer County News Headlines

Smart Choice: Don't Drink and Drive Californians love to celebrate the Fourth of July with family, friends, food, and fireworks. All too often these celebrations and festivities turn tragic when someone decides

Quick Tips on Beating the HeatPlacer County public health officials are urging residents to take common-sense precautions so they and their families stay safe during this week's ongoing heat wave

Pet Safety Tips for 4th of JulyRoseville, CA - Fourth of July celebrations may be fun for you, but the pop, crackle and boom of fireworks can be terrifying for your pets.

West Nile Virus Concerns Heading into the 4th of JulyThe Placer Mosquito and Vector Control District reported today that five mosquito samples have tested positive for West Nile virus this week

Folsom Opens Water Play in ParksThe City of Folsom announced that it will open water play features at three Folsom parks in time for the upcoming hot holiday weekend.

Free Hazardous Waste Drop-Off July 11thPlacer County, CA - Looking for a free and convenient way to dispose of hazardous wastes that are collecting around your house?

50 Days of the Grateful Dead: Throwing StonesThe Grateful Dead roll through a 10-minute version of Throwing Stones from Hampton, VA in October of 1989.

Roseville Crime Report Digest Update (7.2.15)Roseville, CA - Weekly crime report digest update for Roseville, July 2, 2015.

50 Days of the Grateful Dead: One More Saturday NightA return to 1972 across the pond at Wembley Empire Pool find The Dead ripping through a scorching version of One More Saturday Night

Opinion: Let's Be CivilAccelerating the decline of citizen engagement in our government are two notable demographic shifts underway

Roseville Hosting Chicks with Sticks Lacrosse TournamentSwashbuckler Lacrosse is breaking new ground with their upcoming Chicks with Sticks Lacrosse Tournament on July 11-12

John Adams Academy Finalizes Purchase of Campus in RosevilleRoseville, CA - Officials from John Adams Academy (JAA) charter school in Roseville announced today they have finalized the purchase of the former Heald College building


NEWS: In Case You Missed It