Placer County Human Services Receive Achievement Award
At its July 8, 2014 meeting the Placer County Board of Supervisors recognized the efforts of Placer County Human Services, a division of the Health and Human Services Department, which was recently awarded a 2014 Achievement Award by the National Association of Counties (NACo) for its Human Services Center.
The award was given to the Human Services Division for "the creation of an innovative Human Service Center that has improved performance, processes and services to the community."
Board Chairman Jack Duran praised the Human Services Center team for their hard work and commitment to the community. "You provide a tremendous amount of service and I congratulate you," he said.
The Human Services Center was created in 2011 to meet the increased demand for public assistance programs, despite decreased staff and resources, while being competitive with the private sector. The Human Services Center changed the way the Human Services Division does business by utilizing technology to establish a call center, implementing task-based workload management and increasing client self-service, and increasing customer service options in the Human Services Division's lobbies.
Cheryl Davis, Human Services Division Director, said staff developed the Human Services Center based on the needs of the community and are constantly working to improve procedures and increase customer service to the public. "Every week I get an email from my staff or stopped in the hallway by someone who has a new idea for our continued improvement," Davis said.
Along with Human Services staff, Davis praised the County's Telecommunications Division, which created the call center for the Human Services Center. The call center has become a model for multiple local and state agencies as well as various nonprofit organizations that have visited the Human Services Center to learn how Placer County's system works. "We received incredible, awesome, outstanding support from our Telecommunications Division," Davis said
District 4 Supervisor Kirk Uhler commended Davis and her staff for developing processes and procedures that are effective and efficient, but pointed out that it is the dedicated staff that makes it work. "It is the caring that you demonstrate and the commitment that you put into your jobs that wins those awards," Supervisor Uhler said. "Thank you very much for honoring Placer County with this recognition."
Since implementing the Human Services Center, the Division has exceeded private sector service levels across the board as well as state and federal requirements. A comparison of a pre-Human Services Center public survey and a post-Human Services Center public survey showed improvement in all areas of the survey. One of the many accomplishments of the Human Services Center is an improved CalFresh application process that gives seventy-five percent of people who visit the Human Services Center for food assistance the ability to purchase food the same day.
District 3 Supervisor Jim Holmes echoed the sentiments of Supervisor Duran and Supervisor Uhler, applauding the Human Services Center team for the good work they do, which he said is often not in the spotlight. "Many times we only hear about things when something goes wrong," Supervisor Holmes said. "An award like this really sends it home how precious you are to the people of Placer County."
Pet Care | Real Estate | Restaurants | Tech | View All | * Add/Upgrade Business
Placer County News HeadlinesNew California Laws for 2016 (Final)Roseville, CA - The final installment for New California laws for 2016.
Placer SPCA Announces 2016 Board of DirectorsRoseville, CA - On January 18th, the Placer SPCA announced the election of its 2016 Roseville, CA - The Placer SPCA recently announced the election of its 2016 Officers for the Board of Directors.
Roseville Gas Price Wars: Under $1.90 a GallonRoseville, CA- Gas prices in Roseville are pushing to lows not seen in a very long time. Costco and ARCO continue to dominate the leaderboard
2016 Subaru Forester: Reliable compact SUVRoseville, CA- The Subaru Forester is a no-frills SUV that embraces Subaru's practical approach to auto making.
$100,000 Gift to Help Local Nursing StudentsRocklin, CA, - Just last month, the Sierra College Foundation received a $100,000 donation to establish an endowment fund to help
Captured: Mexican Nationals found on Foresthill RoadA Placer County Sheriff's deputy just arrested the three men who've eluded capture since Wednesday afternoon.
Water Supply Projection by Water Agency GMAUBURN, Calif. - Following weeks of rain and snowfall, the Placer County Water Agency (PCWA) Board of Directors met on February 4 to receive the latest snowpack and water supply update.
3 Rocklin Restaurants Hit by BurglarRocklin, CA - On the morning of February 4, 2016 between the hour of 1:30 AM and 2:30 AM, three closed take-out style restaurants
Roseville Housing Authority Nabs Highest HUD RatingRoseville, CA- For the 11th consecutive year, the U.S. Department of Housing and Urban Development (HUD) named the Roseville Housing Authority
Local Woman Honored for Cancer AdvocacyRoseville, CA - Former educator and Granite Bay mother of three Laura Tyrrell was honored at the Stars of Advocacy Inaugural Gala Fundraiser.
New California Laws for 2016 (Part 33)Roseville, CA - New California laws for 2016. Part 33 includes Medical marijuana, Real estate investments, Housing standards, Disorderly conduct, Housing standards: mold, and more.
PET/CT Mobile Imaging Unit to serve Roseville Area CommunitiesA state-of-the-art PET/CT mobile imaging unit designed to serve patients in Lincoln, Rocklin, Roseville and surrounding communities is located in Lincoln.
NEWS: In Case You Missed It