Yellow Pages |   News Updates |   Local Jobs |   Events Calendar |   Movie Times | Recycling
Rocklin and Roseville Today Events Calendar
contact add event advertise 

Placer County Human Services Receive Achievement Award



award.jpg

At its July 8, 2014 meeting the Placer County Board of Supervisors recognized the efforts of Placer County Human Services, a division of the Health and Human Services Department, which was recently awarded a 2014 Achievement Award by the National Association of Counties (NACo) for its Human Services Center.

The award was given to the Human Services Division for "the creation of an innovative Human Service Center that has improved performance, processes and services to the community."

Board Chairman Jack Duran praised the Human Services Center team for their hard work and commitment to the community.  "You provide a tremendous amount of service and I congratulate you," he said.

The Human Services Center was created in 2011 to meet the increased demand for public assistance programs, despite decreased staff and resources, while being competitive with the private sector. The Human Services Center changed the way the Human Services Division does business by utilizing technology to establish a call center, implementing task-based workload management and increasing client self-service, and increasing customer service options in the Human Services Division's lobbies. 

Cheryl Davis, Human Services Division Director, said staff developed the Human Services Center based on the needs of the community and are constantly working to improve procedures and increase customer service to the public. "Every week I get an email from my staff or stopped in the hallway by someone who has a new idea for our continued improvement," Davis said.

Along with Human Services staff, Davis praised the County's Telecommunications Division, which created the call center for the Human Services Center. The call center has become a model for multiple local and state agencies as well as various nonprofit organizations that have visited the Human Services Center to learn how Placer County's system works. "We received incredible, awesome, outstanding support from our Telecommunications Division," Davis said

District 4 Supervisor Kirk Uhler commended Davis and her staff for developing processes and procedures that are effective and efficient, but pointed out that it is the dedicated staff that makes it work. "It is the caring that you demonstrate and the commitment that you put into your jobs that wins those awards," Supervisor Uhler said. "Thank you very much for honoring Placer County with this recognition."

Since implementing the Human Services Center, the Division has exceeded private sector service levels across the board as well as state and federal requirements. A comparison of a pre-Human Services Center public survey and a post-Human Services Center public survey showed improvement in all areas of the survey. One of the many accomplishments of the Human Services Center is an improved CalFresh application process that gives seventy-five percent of people who visit the Human Services Center for food assistance the ability to purchase food the same day.

District 3 Supervisor Jim Holmes echoed the sentiments of Supervisor Duran and Supervisor Uhler, applauding the Human Services Center team for the good work they do, which he said is often not in the spotlight. "Many times we only hear about things when something goes wrong," Supervisor Holmes said. "An award like this really sends it home how precious you are to the people of Placer County."





Placer County News Headlines

Stem Cell Grants for Spina Bifida and Diabetic Wound TreatmentsThe state stem cell agency, California Institute for Regenerative Medicine (CIRM), awarded a pair of grants totaling more than $7 million to UC Davis School of Medicine

Top 100 Paying Jobs in California (Part 6)Part 6 in our series on the Top 100 Paying Jobs in California.

$11.5 Billion Backlog at National ParksThe National Park Service recently released its fiscal year deferred maintenance statistics for national parks

Roseville Crime Report Digest Update (3.30.15)The Roseville Police Department's crime report digest update

Nelson Earned PhD Despite Three Disabilities"I grew up in a time when no one understood ADHD (attention deficit hyperactivity disorder)," said 53-year-old Eric Nelson of Sacramento, California, in a telephone interview.

Kia Sedona Minivan Delivers More in Redesigned VersionKia redesigned its minivan and didn't hesitate to make some significant changes. Borrowing a time-honored line when it comes to remodeling, the 2015 Kia Sedona arrived new and improved.

U2 Tour 2015: Tickets Selling QuicklyU2 will return to the stage on May 14 north of the border at Rogers Arena in Vancouver, British Columbia to kick off their 2015 Innocence + Experience World Tour

Sierra College CACT Partnership Wins AwardSierra College, the California Conservation Corps and Golden Sierra Job Training Agency were recognized by the Placer County Economic Development Board

David Boesch Honored at North Lake Tahoe Awards DinnerPlacer County Executive Officer David Boesch was presented the Public Servant of the Year Award at the North Lake Tahoe 61st Annual Community Awards

Garth Brooks Tickets: Six Nights in SacramentoSaddle up cowboys and cowgirls! Garth Brooks will be making the first California appearance on his current world tour

Vacation Deals: On Tight BudgetsLet's face it, we all love our vacation time. A time to break off from everyday routines, ditch a portion of the responsibility we call life and enjoy doing what we love

Joyce and Jim Raley Teel & Joseph Gallo HonoredMore than 700 guests came out to honor Joyce and Jim Raley Teel, Raley's Family of Fine Stores and Joseph E. Gallo at their induction into the California Grocers Association Educational


NEWS: In Case You Missed It