Placer County Human Services Receive Achievement Award
SHARE with Friend
At its July 8, 2014 meeting the Placer County Board of Supervisors recognized the efforts of Placer County Human Services, a division of the Health and Human Services Department, which was recently awarded a 2014 Achievement Award by the National Association of Counties (NACo) for its Human Services Center.
The award was given to the Human Services Division for "the creation of an innovative Human Service Center that has improved performance, processes and services to the community."
Board Chairman Jack Duran praised the Human Services Center team for their hard work and commitment to the community. "You provide a tremendous amount of service and I congratulate you," he said.
The Human Services Center was created in 2011 to meet the increased demand for public assistance programs, despite decreased staff and resources, while being competitive with the private sector. The Human Services Center changed the way the Human Services Division does business by utilizing technology to establish a call center, implementing task-based workload management and increasing client self-service, and increasing customer service options in the Human Services Division's lobbies.
Cheryl Davis, Human Services Division Director, said staff developed the Human Services Center based on the needs of the community and are constantly working to improve procedures and increase customer service to the public. "Every week I get an email from my staff or stopped in the hallway by someone who has a new idea for our continued improvement," Davis said.
Along with Human Services staff, Davis praised the County's Telecommunications Division, which created the call center for the Human Services Center. The call center has become a model for multiple local and state agencies as well as various nonprofit organizations that have visited the Human Services Center to learn how Placer County's system works. "We received incredible, awesome, outstanding support from our Telecommunications Division," Davis said
District 4 Supervisor Kirk Uhler commended Davis and her staff for developing processes and procedures that are effective and efficient, but pointed out that it is the dedicated staff that makes it work. "It is the caring that you demonstrate and the commitment that you put into your jobs that wins those awards," Supervisor Uhler said. "Thank you very much for honoring Placer County with this recognition."
Since implementing the Human Services Center, the Division has exceeded private sector service levels across the board as well as state and federal requirements. A comparison of a pre-Human Services Center public survey and a post-Human Services Center public survey showed improvement in all areas of the survey. One of the many accomplishments of the Human Services Center is an improved CalFresh application process that gives seventy-five percent of people who visit the Human Services Center for food assistance the ability to purchase food the same day.
District 3 Supervisor Jim Holmes echoed the sentiments of Supervisor Duran and Supervisor Uhler, applauding the Human Services Center team for the good work they do, which he said is often not in the spotlight. "Many times we only hear about things when something goes wrong," Supervisor Holmes said. "An award like this really sends it home how precious you are to the people of Placer County."
Print This Article
Placer County News HeadlinesRoseville Crime Report Digest Update (7.29.14)Roseville, CA - The Roseville Police Department weekly crime report digest update for July 29, 2014.
Different Standards From Mortgage LendersJulie Jalone of MagnumOne Realty in Roseville, reports on a recent Fannie Mae survey which indicates there may be a growing difference in credit standards between small and large lenders. Which do you think has the tighter credit standards? Check out Julie's article and find out.
PCWA Comments on Bay Delta Conservation PlanDrought Watch: PCWA expresses concern about future water supply reliability for Placer County and claims EIR fails to consider key issues.
Honor Bowl Games at Del Oro August 2014ROCKLIN, CA. - William Jessup University announced today that it will serve as a sponsor for the Northern and Southern California 2014 Honor Bowl football games.
Tahoe Bike Classic Sept. 27 & 28The inaugural Tahoe Bike Classic will take over the Lake Tahoe basin this fall, September 27 & 28, 2014.
Lake Tahoe Marathon Returns September 14thArguably the most beautiful marathon in the world, the Lake Tahoe Marathon returns to Lake Tahoe on Sunday September 14, 2014. Since its inception in 1995, the Lake Tahoe Marathon has evolved into a premier running event
3 Month Old Dies in Sacramento, Parents JailedAshleigh Smith and the 19-year-old father, Terry Scott, were interviewed, they were both booked that night into the Sacramento County Jail on felony child abuse/neglect charges.
Dropping Gas Prices Lift Summer DriversLocal gas prices continue to drop and bring relief to drivers across California and the nation.
Inter-Faith Task Force Seeks New MembersThe Roseville Police Department is hosting an Inter-Faith Task Force comprised of congregational leaders and security teams for churches and other
Lake Tahoe Basin Community Plan Environmental ReviewWith the release of the Notice of Preparation (NOP) for the Environmental Impact Statement/Report, the ongoing update to the complex Tahoe Basin Community Plan continues to make progress
Preventive Autism Treatment Focus of Research AwardsResearch could affect nearly one in every four cases of autism among children in the U.S.
Simple Changes Helping California Small Businesses and EntrepreneursIt's not easy doing business in California. In order to be successful, business owners must overcome many challenges, one of which is dealing with California's complicated tax system